Total Productive Maintenance (TPM)
About This Course
Course Description:
Gird your company for today’s highly competitive market by implementing Total Quality Management. TQM is a system designed to focus on customer expectations, the prevention of problems, building commitment to continuous improvement, and the promotion of participative management. Through TQM, companies achieve significant improvements in quality, productivity, cost reduction, and customer satisfaction thereby enhancing their competitive position in a rapidly changing global market.
Course Content:
• TQM – Historical Perspective
• The Challenges of Total Quality to Service Organizations
• What is Quality
• Who is the Customer
• Quality Myths
• Progressive Quality Improvement Process
• 11 Commandments of TQM
• TQM Implementation
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