Managing Conflicts in the Workplace

Course Description: This course is designed to build consensus, maintain the best interests of the organization and apply conflict management techniques to diffuse tensions and achieve resolutions effectively. By the end of the course, the participants are expected to address questions, understand what drives the behaviors of others in a conflict situation and assess their own behavior to minimize conflict occurrences. COURSE OUTLINE: I. Organizational Structure A. Organizational policies and procedures which provide clarification or assistance in conflict resolution B. Signs, stages, and causes of conflicts C. Identify signs, stages, and causes of conflicts with individuals or groups of people D. Identify key issues within a conflict situation II. Composition of the Team A. Team member roles and accountabilities for resolving conflicts within the team B. Identify potential areas of conflict with team members and methods to overcome the issues at hand C. Individual roles and accountabilities for resolving conflicts within the team D. Respect individual viewpoints in managing conflicts within the team III. Conflict Handling Styles A. Methods to resolve conflicts B. Use the appropriate method for conflict management C. Legal and ethical considerations relating to conflict resolutions D. Define the conflicts and highlight points of differences and/or contention objectively, taking into consideration the social and cultural differences of the parties involved.