SCL 3: Next-Gen Logistics: Digital Tools and Smart Operations for MSMEs *FTEB Accredited
About This Course
COURSE DESCRIPTION:
Globally, logistics operations are rapidly evolving through digital technologies often referred to as Logistics 4.0. Digital systems such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) platforms help businesses improve inventory visibility, optimize delivery routes, monitor transport conditions, and strengthen coordination across logistics partners. These tools also support real-time decision making, data-driven forecasting, and more efficient warehouse and transport operations (McKinsey & Company, 2021).
This training, “Next-Gen Logistics: Digital Tools and Smart Operations for MSMEs” is designed to address these challenges by providing a practical and structured introduction to digital logistics concepts. The program helps participants understand the fundamentals of logistics operations, recognize inefficiencies and operational risks, and explore how digital tools such as WMS, TMS, ERP integration, tracking technologies, and basic artificial intelligence applications can support logistics operations. Through guided discussions, scenario-based activities, and readiness assessments, the training supports MSMEs in building awareness, confidence, and preparedness for gradual and sustainable digital logistics adoption.
COURSE OUTLINE :
DAY 1 (8:00 – 5:00 PM)
· Smart Moves Kick-Off: Logistics Reality Check
· From Manual to Smart
o Fundamentals of Logistics
o Why MSMEs must shift to Digital Logistics
o Coordination across Supply Chain Partners
· Operations Management Systems and Customer Relationship Management
o Introduction to Operations Management Systems
o Key Functions of Operations Management Systems
o Customer Relationship Management Tools and Digital Platforms
o Integrating Operations Management Systems and Customer Relationship Management
· Smarter Deliveries with Transport Management System
o How TMS Support Efficient Transport and Delivery
· Smart Warehousing with Warehouse Management System
o How WMS Improves Warehouse Operations
DAY 2 (8:00 – 5:00 PM)
· Smart Logistics Readiness Workshop
o Preparing for Digital Logistics Adoption
· Practical AI for MSME Logistics
o Using AI to support Smarter Logistics Decisions
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